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Often specialists and scientists are consulted during the preliminary and execution stages of a recall action to obtain their expert opinion, especially to get an accurate assessment of the nature and extent of the risks.

Knowledge centres can also be called in after an incident to review parts of the recall action and the decision-making process. This is not only useful in terms of self-assessment (and learn from it), but could also play an important part in legal proceedings.

Recall Solutions has an extensive network of external experts who can be called in.